Our Service Promise
We know that our success lies in delivering excellent service to you, our customer. We are committed to providing the best and most competitively priced service available in the market place.
Our Service Principles
We will respond promptly to your enquiries.
We will deliver a transparent fair and equitable contract.
We will provide accurate and up to date information, when you need it.
Quality of Service
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Our Enterprise Software will automatically order toner, provide meter readings and deliver service notification enabling us to keep your machines running for the maximum time possible.
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We will provide up to date Management Information to enable you to maximise your investment.
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We will work to an agreed SLA, with a clear escalation process.
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We will dispose of all unneeded equipment and disposables in a timely and environmentally friendly way, supporting your CSR objectives